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Call Hotline 
ASC does not initiate complaints on your behalf. To begin the complaint process, contact an agency.
The Hotline covers only Appraisal Independence and USPAP Compliance.
If you have a different type of complaint against a financial institution, these resources may help you determine where to file your complaint against a financial institution.
In the U.S. financial system, there are a variety of entities that provide financing for real estate transactions where property valuations on pledged collateral are obtained. In general, federally-insured depository institutions include banks, savings associations, and credit unions. These types of institutions can be federally or state-chartered, with some institutions also having the option of membership in the Federal Reserve System.
Types of Financial Institutions
For consumer credit issues involving banks with assets of $10 billion or more and their affiliates.
Federal Regulators
Agency to Contact
Consumer Financial Protection Bureau (CFPB)
The CFPB was created to provide a single point of accountability for enforcing federal consumer financial laws and protecting consumers in the financial marketplace.
PO Box 2900
Clinton, IA 52733-2900
Website: https://www.consumerfinance.gov/complaint/
Phone: 855-411-2372
Other Possible Regulators
In addition, you can determine the appropriate Federal Regulator for your financial institution by searching the Federal Financial Institutions Examination Council (FFIEC) National Information Center.
State Regulators
Large financial institutions are also regulated by state agencies.
The word National appears in the bank's name, or the initials N.A. appear after the bank's name.
Federal Regulators
Agency to Contact
Comptroller of the Currency (OCC)
The mission of the OCC is to assure the safety and soundness of, and compliance with laws and regulations, fair access to financial services, and fair treatment of customers by national banks and federal savings associations.
Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street
Suite 3450
Houston, TX 77010
Website: http://www.helpwithmybank.gov
Phone: 800-613-6743
Other Possible Regulators
In addition, you can determine the appropriate Federal Regulator for your financial institution by searching the Federal Financial Institutions Examination Council (FFIEC) National Information Center.
For a financial institution that is a Federal Savings and Loan Association or Federal Savings Association, Federally Insured: Generally, the word "Federal" appears in the name of the savings and loan association or its name includes initials such as "FA" which indicate its status as a federal savings and loan association.
For a financial institution that is a Federal Savings Bank, Federally Insured: Generally, the word "Federal" appears in the name of the savings bank or its name includes the initials such as "FSB" which indicate its status as a federal savings bank.
Federal Regulators
Agency to Contact
Comptroller of the Currency (OCC)
The mission of the OCC is to assure the safety and soundness of, and compliance with laws and regulations, fair access to financial services, and fair treatment of customers by national banks and federal savings associations.
Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street
Suite 3450
Houston, TX 77010
Website: http://www.helpwithmybank.gov
Phone: 800-613-6743
Other Possible Regulators
In addition, you can determine the appropriate Federal Regulator for your financial institution by searching for the financial institution at the Federal Financial Institutions Examination Council (FFIEC) National Information Center.
State Regulators
These types of institutions may be regulated by state agencies.
Federal Regulators
For state-chartered banks that are federally insured, the federal regulator is based on whether the bank is a member of the federal reserve system.
Agency to Contact if Bank is a Member of the Federal Reserve System
A "Member, Federal Reserve System" sign will be prominently displayed on the door of the bank or in the lobby. The word "National" does not appear in the name. The initials N.A. do not appear after the name.
Board of Governors of the Federal Reserve System (FRS)
The mission of the Board is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems so as to promote optimal macroeconomic performance.
Federal Reserve Consumer Help
PO Box 1200
Minneapolis, MN 55480
Website: https://www.federalreserveconsumerhelp.gov/?District=13
Phone: 888-851-1920
Agency to Contact if Bank is NOT a Member of Federal Reserve System
There will not be a "Member, Federal Reserve System" sign displayed on the door of the bank or in the lobby.
Federal Deposit Insurance Corporation (FDIC)
The Federal Deposit Insurance Corporation (FDIC) is an independent agency created by Congress to maintain stability and public confidence in the nation’s financial system by: insuring deposits; examining and supervising financial institutions for safety and soundness and consumer protection; and managing receiverships.
FDIC Consumer Response Center
1100 Walnut Street, Box #11
Kansas City, MO 64106
Website: http://www.fdic.gov/consumers/loans/appraisals/index.html
Phone: 877-275-3342
Other Possible Regulators
In addition, you can determine the appropriate Federal Regulator for your financial institution by searching the Federal Financial Institutions Examination Council (FFIEC) National Information Center.
State Regulators
State-chartered banks are also regulated by State banking departments for State laws.
Federal credit unions generally have the word "federal" in the name. Additionally, credit unions with headquarters in Arkansas, Delaware, South Dakota, Wyoming or the District of Columbia, are federal credit unions.
Federal Regulators
Agency to Contact
National Credit Union Administration (NCUA)
The mission of the NCUA is to provide, through regulation and supervision, a safe and sound credit union system which promotes confidence in the national system of cooperative credit.
National Credit Union Administration
Office of Consumer Protection
1775 Duke Street
Alexandria VA 22314
Website: http://www.mycreditunion.gov
Phone: 800-755-1030
Other Possible Regulators
In addition, you can determine the appropriate Federal Regulator for your financial institution by searching the Federal Financial Institutions Examination Council (FFIEC) National Information Center.
State Regulators
Appraisers, financial institutions and others are also regulated by state agencies.
If a credit union does not have the word "federal" as a part of its name and is not headquartered in Arkansas, Delaware, South Dakota, Wyoming or the District of Columbia, then it is probably a state-chartered credit union, and the state supervisory authority where the credit union's main branch is located will usually be the regulator.
Federal Regulators
Agency to Contact
National Credit Union Administration (NCUA)
The mission of the NCUA is to provide, through regulation and supervision, a safe and sound credit union system which promotes confidence in the national system of cooperative credit.
National Credit Union Administration
Office of Consumer Protection
1775 Duke Street
Alexandria VA 22314
Website: http://www.mycreditunion.gov
Phone: 800-755-1030
Other Possible Regulators
In addition, you can determine the appropriate Federal Regulator for your financial institution by searching the Federal Financial Institutions Examination Council (FFIEC) National Information Center.
State Regulators
State-chartered credit unions are also regulated by state agencies.
Mortgage companies are firms engaged in the business of originating and/or funding residential or commercial property. Non-depository institutions are other entities that finance funding for residential or commercial properties, such as insurance companies.
Federal Regulators
Agency to Contact
Consumer Financial Protection Bureau (CFPB)
The Consumer Financial Protection Bureau ("the CFPB") is a 21st-century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
For appraisal related complaints, please email: Appraisal_tips@CFPB.gov
Website: http://www.consumerfinance.gov
Phone: 855-695-7974
Other Possible Regulators
In addition, you can determine the appropriate Federal Regulator for your financial institution by searching the Federal Financial Institutions Examination Council (FFIEC) National Information Center.
State Regulators
Mortgage companies and non-depository institutions are also regulated by state agencies.
Entities in the Farm Credit System, including Farmer Mac (Federal Agricultural Mortgage Corporation).
Federal Regulators
Agency to Contact
Farm Credit Administration (FCA)
FCA’s mission is to ensure a safe, sound, and dependable source of credit and related services for agriculture and rural America. The agency was created by a 1933 Executive order of President Franklin D. Roosevelt. Today the Agency derives its authority from the Farm Credit Act of 1971, as amended.
Office of Congressional and Public Affairs Farm Credit Administration
1501 Farm Credit Drive
McLean, VA 22102-5090
Website: http://www.fca.gov/index.html
Phone: 703-883-4056
Other Possible Regulators
In addition, you can determine the appropriate Federal Regulator for your financial institution by searching the Federal Financial Institutions Examination Council (FFIEC) National Information Center
State Regulators
Farm credit system institutions may be regulated by state agencies.
Federal Regulators
For complaints involving government-insured or government-guaranteed loans, the federal regulator is based on the type of loan.
Agency to Contact for FHA Loans (Federal Housing Administration)
Department of Housing and Urban Development Office of Inspector General
The OIG Hotline is the primary report intake operation for HUD's OIG. The Hotline takes reports of fraud, waste, abuse, or serious mismanagement in HUD or HUD-funded programs from HUD employees, contractors, and the public. The Hotline coordinates reviews of these reports with OIG auditors and investigators or with HUD program offices. The Hotline is staffed by OIG employees who are familiar with HUD programs and OIG audit and investigative requirements.
HUD's Office of Inspector General (OIG) Hotline
451 7th Street SW Washington, DC 20410
Website: https://www.hudoig.gov/hotline
Phone: 1-800-347-3735
Agency to Contact for VA Loans (Veterans Administration)
Veterans Administration (VA)
The VA's mission is to fulfill President Lincoln's promise “To care for him who shall have borne the battle, and for his widow, and his orphan” by serving and honoring the men and women who are America’s veterans.
Phone: 877- 827-3702
Agency to Contact for RD Loans (Rural Development)
U.S. Department of Agriculture, Rural Development (USDA)
The USDA's mission is to provide leadership on food, agriculture, natural resources, rural development, nutrition, and related issues based on sound public policy, the best available science, and efficient management.
Website: http://www.rurdev.usda.gov/StateOfficeAddresses.html
Phone: 800-670-6553
For institutions that have none of the characteristics described above.
Federal Regulators
Agency to Contact
Federal Trade Commission (FTC)
The Federal Trade Commission, the nation's consumer protection agency, collects complaints about companies, business practices, and identity theft under the FTC Act and other laws they enforce or administer.
Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580
(202) 326-2222
Website: http://www.ftccomplaintassistant.gov
Phone: 877-FTC-HELP (1-877-382-4357)
Other Possible Regulators
In addition, you can determine the appropriate Federal Regulator for your financial institution by searching the Federal Financial Institutions Examination Council (FFIEC) National Information Center.
State Regulators
Many financial institutions are also regulated by state agencies.