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Thank you for contacting the Appraisal Complaint National Hotline.
The Hotline is an information resource to help complainants determine the appropriate legal
authority to receive their complaint involving allegations of non-compliance with the
Uniform Standards of Professional Appraisal Practice (USPAP) or appraisal independence requirements.
How it works:
You may contact the Hotline through the website, email, or call center. The Hotline
provides referral information to complainants based on responses to a series of questions
and drop-down menu selections. The complainant is provided with agency contact information
for filing of a complaint. The website also offers tools and resources to enable
complainants to determine the nature of their complaint, as well as other helpful
information. If you seek to file a complaint against more than one party, proceed with a
separate referral request for each party.
The Hotline includes:
- This website with an online email and complaint referral process
- Toll free number: 877-739-0096
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The Hotline will:
- Refer complainants to the appropriate legal authority to receive complaints of
alleged non-compliance with USPAP, or appraisal independence standards,
including improper influencing or attempted improper influencing of appraisers
or the appraisal process.
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The Hotline will not:
- Initiate complaints
- Act on your behalf
- Arbitrate
- Assist in appealing the outcome of complaints
- Follow up on referrals previously provided
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Before requesting a referral, you must know if your complaint involves
violations of
USPAP
or
appraisal independence
.
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